Modernizing SIP routing: protecting softswitches from fraud
Protecting operator voice traffic from fraud and spoofing by transitioning to component-based architecture and implement...
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VoIP
Glossary
What this tag means
VoIP is voice communication over IP networks using SIP, softswitch, IP-PBX and related services.
Contact centers and customer service in telecom
Telecom contact center architecture requires updates to address fraud risks. We explore integrating AI agents, omnichann...
Anti-fraud in telecom: integrating billing and softswitch
How to build low-latency integration of the signaling core, billing, and anti-fraud systems to block IRSF and other frau...
Architecture of carrier SIP routing: protecting voice cores from fraud
We examine carrier SIP routing architecture and methods for protecting voice cores from fraud by integrating MNP, billin...
Protecting telecom networks from signaling threats in 5G
Global telecom fraud losses are estimated at $41.82 billion in 2025. Operators must integrate SS7 and Diameter monitorin...
Softswitch: Controlling SIP Traffic, LCR, and Profitability
Telecommunications operators can optimize SIP routing, LCR, and voice service profitability by implementing softswitch s...
AI voicebots in telecom: balancing efficiency and customer trust
AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust....
AI Assistants for Contact Centers: From Chatbots to Voice AI
Modern customer service is undergoing a fundamental transformation. What began as simple scripted chatbots capable of a...
AI Act compliance for AI communications in telecom
Telecom operators must proactively prepare data and enhance cybersecurity to comply with the EU's AI Act, minimizing fra...
STIR/SHAKEN and Caller ID trust for corporate VoIP
STIR/SHAKEN protects corporate VoIP from fraud, enhances Caller ID trust, and ensures reliable communications in modern ...
Telecom fraud in 2027: integrating antifraud with billing and softswitch
Integrating antifraud systems with billing and softswitch is crucial for telecom operators in 2027 to effectively combat...
AI Act and the future of communications: challenges for VoIP and contact centers
The AI Act is changing the game for telecom operators. How to prepare VoIP and contact center data and architecture for ...